Ads within the game are delivered by our partner ad networks. Occasionally, you may inadvertently encounter a malfunctioning ad that causes you to experience problems with the game.

If you encounter these ads, you should be able to prevent them from appearing again. When the ad appears, there should be an icon that you can tap to find an option to report or hide the ad. How and where this icon appears will vary depending on the ad network that delivered the ad in question.

If your ad doesn't load or doesn't appear, it's usually because the game hasn't been able to load the ads yet.

However, we suggest that you check your internet connection and try switching between data and Wi-Fi connections. Once you have done this, please wait before trying again.