We're sorry to hear that you have not received the items you paid for.

Before contacting us, please wait at least 24 hours after your original purchase to ensure that the items do not arrive. After 24 hours, contact the support team by tapping the 'Contact Us' button and provide the following information

• What you have purchased

• Your Player ID

• Full purchase receipt

  • Google Play: https://payments.google.com/

  • App Store: https://support.apple.com/en-us/118212

With this information we should be able to send you your missing item.