We're sorry to hear that you did not receive the items you paid for.

Before contacting us, please wait at least 24 hours after the initial purchase to ensure that the items never arrive. Once an hour has passed, contact the support team by tapping the 'Contact Us' button and then provide us with the following information:

• What you purchased
• Your PlayerID
• Full Purchase Receipt

With this information, we should then be able to send you your missing items.